WILLMS Gesellschaft für Software-entwicklung und wissenschaftliche Problemösung mbH
 

Entrance to Online Support via Desktop Sharing

pcvisit offers you a simple and economical entrance into the world of online support via desktop sharing. With pcvisit you can provide visual assistance to your telephone support, allowing you to make quicker assessments of the problem at hand. View your customer's screen, regardless of place and time, without him needing to buy, install or learn anything new



From the Guest’s perspective

You can see how pcvisit works at the example of pcvisit.

 

1. Start the Guest module

Start the Guest module by by double clicking on the pcvisit icon on your desktop.

For the latest version of the pcvisit Guest click here.

 

2. Insert the session ID

Insert the session ID into the input field on the start screen and then click on Start.

The session ID you receive from the Host.

 

3. Start the session

When you see the name of your session partner at the Guest module, the connection is made.

The pcvisit session can begin.